Tom Stiveson is not merely an excellent author, but personal coach, teacher and trainer too. With “simplicity in mind” he has provided a personal and customizable roadmap for organizational, leadership and operational success. Most importantly, he’s written it at the ideal time, when companies are increasingly challenged by the impact of Amazon and the power of customers with mobile devices – the Omnichannel. Tom’s focus on people, process and technology, in that priority, is key to World-Class Success and his book has provided the building blocks and clear cut, easy to use tools for you to use and learn in 12 powerful chapters. If you follow Tom’s lessons and commit to the personal Playbook you develop, I promise you will “Unlock Your World-Class Potential”. Sandy Vosk, President & CEO, Advantage Technology Solutions, Inc.
There was more about management and leadership in Tom Stiveson’s book than I initially realized. Tom is passionate when he teaches managers to be transparent in laying out their vision and their ground rules. He’s not afraid of addressing the truth about himself, others or what needs to be accomplished to reach World-Class status. He believes in a unified organization and offers solid advice how to embrace change in order to move forward in a pro-active and healthy way. He wants everyone to know that being a leader is a privilege, not a position to be abused.
Reading Tom’s book is like having your own personal mentor whose qualities you want to aspire to.
Mike Higgins, Partner, Perform Consulting Group LLC
Great book! Now that I have read it I am ready to launch my own “World-Class Facility.” I hope to send a copy to my son in Texas who owns his own business there and recently bought a Minuteman Press franchise in Broomfield, CO.Jean A.
This is what World-Class organizations do: They look to the future not the past. And not only do they constantly challenge their leaders and every employee to accomplish great things-they give them the tools to do the job...
How do the World-Class organizations evolve to be? Is it just magic, or are there common sense, time-tested techniques that can be followed to achieve such excellence? Clearly, it is the latter...
If it's time for you to dare your mighty thing, whatever it is, this book is filled with tools that can be put to use along the way...read on!
Richard H. Truly - Vice Admiral, US Navy, (Ret.) - Former fighter pilot, and former astronaut for the United States Airforce and NASA
You now have a playbook at your disposal. All you have to do is execute. Sounds simple. While it is never as simple as it sounds, neither is it as complicated as many would have you believe. Tom Stiveson has outlined a playbook that has great information and detail, and it has one thing that I especially appreciate-a recognition of the importance of balance between people and process...
As a leader, you have to balance having clear processes with making your employees feel like a vital part of achieving something meaningful, rather than a cog in a machine...
If your evaluation of facility operations reveals that change is necessary, your people need to understand why that change is needed, and what can be achieved when the change takes place.
Tom Deany - Human Resources and Communications executive in several Fortune 500 companies in the beer, food, retail, dot.com, and aerospace industries.
Loved the format--with Coach Charlie's tips, the author's personal illustrations, and the inspiring quotations from various leaders.
K. Toliver - Retired - Executive Assistant
Once again Tom has nailed it with his latest work! This is a MUST read for anyone in management or any company wanting to become world class. Tom has created a playbook with simple, executable tips and systems for companies of all sizes. Take time to dive into the book, and you will be hooked.
Jeremy Lambert, Director of Sales and Recruiting, Your Castle Real Estate
Tom Stiveson does a great job of balancing a fictional back story and real life business coaching in this book to make it both entertaining and informative. I especially enjoyed Coach Charlie's Post Game Analysis at the end of each chapter. These points were short, concise and applicable to use in the everyday workplace. Cheers to Tom and this great business book!
Keli Lambert, Wholesale Inventory Analyst, Staples
Tom’s passion for leadership and gift of organization are evident throughout this book. Although it is a very practical resource with useful tools for business leaders, this book continually redirects leaders to their most important asset—people! Learn how to “get the most” out of your business through servant leadership and money-saving disciplines.
Todd Scheuerman, Lead Pastor--The Ridge Community Church, Broomfield, Colorado